Data deletion

How to ask

1. Email info@vyrlcollectiv.com from the address on your account, with the subject "Delete my data".
2. Tell us which brand or connected account the request is about, or say "everything". If you are a customer or commenter of a brand rather than a user, give the name or handle you used.
3. You can also remove VYRL's access yourself in Facebook, Instagram or TikTok settings (the connected apps or business integrations section). We then stop receiving new data from that account.

What happens next

1. We confirm who you are, and reply to say we have your request.
2. We delete the data, covering the account details, brand content, connected-account tokens and data, and inbox messages that the request covers, from our systems and from our providers where we control it.
3. We email you when it is done.

How long it takes

We aim to finish within 30 days.

What we may keep

We may keep limited records the law requires, such as billing records, and copies in backups until they expire (up to 7 days). Logs hold limited technical data, not content, and are kept up to 30 days (application) or 90 days (security). Posts already published on Facebook, Instagram or TikTok belong to the account owner and stay until they remove them there.